Privacy Policy

Petraloc collects information you voluntarily provide when interacting with our website, including your name, business email, phone number, company, project details, and any documents you choose to share for quotation purposes. We also collect limited technical information automatically (IP address, browser type, device, referring pages, and interaction patterns) to operate and secure the site.

When you submit our contact, quote, or support forms, your message and the information you provide are stored in our secured database and used solely to respond to your inquiry, deliver requested services, and maintain a record of our communications. We do not sell, rent, or trade your contact details.

We use a limited set of cookies and privacy-respectful analytics to understand site usage, improve performance, and detect abuse. You can disable cookies in your browser settings; the website will continue to function with minimal feature loss.

Petraloc applies industry-standard administrative, technical, and physical safeguards — including encrypted transit (TLS), restricted access controls, and audited storage — to protect the information you entrust to us. No method of transmission over the Internet is 100% secure, but we continuously review our practices to align with enterprise expectations.

All client materials — source files, translations, glossaries, and project metadata — are treated as strictly confidential. Linguists, project managers, and engineers operate under signed non-disclosure agreements (NDAs) and are bound by Petraloc's internal information security policy.

We rely on a small number of vetted third-party providers for hosting, email delivery, and analytics. Each provider is contractually obligated to handle data in line with applicable laws (including GDPR and CCPA where relevant). We never share your data with marketing or advertising networks.

You may request access to, correction of, or deletion of the personal information we hold about you at any time. To exercise these rights, contact us at info@petraloc.com. We respond to verified requests within thirty (30) days.

Questions about this Privacy Policy or our data practices can be directed to info@petraloc.com or by phone at +1 (917) 722-7038.